Technical Support
FIND a LOCAL installer WITH EWI PRO
We work closely with installer businesses across the UK, many of them small and medium-sized local firms, to help strengthen local supply chains and support skills within the communities we serve. By connecting homeowners with installers nearby, we help keep work local, reduce unnecessary travel and encourage long-term relationships built on trust and accountability.
Through our service, you can find installers for:

Prefer to speak to someone?Call our team on 0800 133 7072 and we’ll take the details over the phone.
How it works
No fees, no obligation: the matching service is free and you’re not tied to any one installer.
Why choose EWI Pro & our Approved Installers
Looking for guidance on the best system for your property? We can help you compare options during the matching process.
What to Expect from Installer Quotes
Tip for comparing quotes
We encourage you to compare like-for-like on quality and specification, not just price. If anything’s missing or unclear, our technical team is on hand to talk you through it.
Frequently Asked Questions
Terms & Conditions – Find an Installer Service
Thank you for choosing EWI Pro products. Our Find an Installer service helps connect customers with local, independent installers who work with EWI Pro products. Please read the following Terms and Conditions carefully, as they outline the scope, limitations, and responsibilities of this service.
1. Nature of the Find an Installer Service
1.1. EWI Pro operates a Find an Installer service to connect customers with independent installers familiar with our products.
1.2. This service is provided as an introduction only. EWI Pro does not appoint, manage, supervise, or contract installers on behalf of customers.
1.3. Installers listed through this service may include:
- Approved Installers, who have completed EWI Pro training and are eligible to install EWI Systems with a warranty
- Non-approved installers, who may install Render-Only Systems or non-warranted EWI products.
1.4. EWI Pro is not a party to any agreement or contract between the customer and the installer.
2. Approved Installers & Warrantable Installations
2.1. Approved Installers have completed training at the EWI Pro Training Centre and are familiar with EWI System requirements.
2.2. Only Approved Installers can carry out installations requiring an EWI Pro system warranty.
2.3. Non-approved installers may carry out Render-Only Systems or non-warranted EWI installations.
2.4. Customers are responsible for confirming whether their project requires a system warranty and appointing an installer accordingly.
3. Installer Independence & Customer Contracts
3.1. All installers introduced via the Find an Installer service are independent businesses or sole traders.
3.2. Installers are not employees, agents, or representatives of EWI Pro.
3.3. All contractual matters — including scope of works, pricing, programme, workmanship warranties, and payment terms — are solely between the customer and the installer.
3.4. EWI Pro accepts no responsibility for:
- Workmanship or installation quality
- Delays, variations, or costs
- Site conduct or customer communication
- Disputes, defects, or remedial works
4. EWI Pro Product & System Warranties
4.1. EWI System warranties apply only to projects:
- Installed by an Approved Installer
- Installed in full accordance with EWI Pro specifications
- Successfully registered and approved through the EWI Pro warranty process
4.2. Render-Only Systems are not eligible for EWI Pro system warranties.
4.3 Warranties cover EWI Pro system materials only.
4.4. Workmanship warranties are the responsibility of the installer and are not provided or underwritten by EWI Pro.
4.5. Failure to meet warranty requirements may result in the system warranty being declined or invalidated. This includes uploading the relevant pictures and documents to the portal for approval by EWI Pro staff.
5. Installer Referrals
5.1. Where requested, EWI Pro can provide details of local installers through its Find an Installer service.
5.2. Recommendations are made in good faith based on factors such as:
- Installer experience with EWI Pro products
- Approved Installer status (where warranty-backed work is required)
5.3. EWI Pro does not guarantee installer availability, pricing, or performance.
5.4. Customers are strongly advised to carry out their own due diligence, including:
- Obtaining references or reviews
- Comparing multiple quotations
- Agreeing written terms before works commence
6. Complaints and Disputes
6.1. Any issues arising from installation works must be raised directly with the installer.
6.2. EWI Pro does not mediate, manage, or resolve disputes between customers and installers.
6.3. EWI Pro reserves the right to remove installers from its Find an Installer listings where concerns are identified but accepts no responsibility for rectification or compensation.
7. Limitation of Liability
7.1. EWI Pro’s liability is limited strictly to the supply of its products and, where applicable, the terms of an approved system warranty.
7.2. EWI Pro accepts no liability for installation works, financial loss, property damage, or consequential costs arising from works carried out by installers introduced via the Find an Installer service.
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