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OUR PRIVACY POLICY

At EWI Pro Insulation Systems Ltd, protecting your personal information is our paramount concern, as detailed in our privacy policy. Here is how we ensure the safety and integrity of the data we handle:
  1. Fair and Lawful Processing: We handle personal data in a fair and lawful manner.
  2. Specified Purposes: Personal data is collected for specific, lawful purposes and not used in any incompatible way.
  3. Relevance and Moderation: We ensure that personal data collected is relevant and not excessive for the intended purpose.
  4. Accuracy and Updates: Personal data is kept accurate and up-to-date where necessary.
  5. Limited Retention: We only retain personal data for as long as needed for the specified purpose(s).
  6. GDPR Compliance: We process personal data in accordance with the rights granted to data subjects under GDPR.
  7. Security Measures: We take appropriate technical and organizational measures to protect personal data against unauthorized processing, loss, or damage.
  8. International Transfers: Personal data is not transferred outside the European Economic Area unless adequate protection is ensured.

Why We Collect Your Data

Our aim in collecting your data is to enhance the services we offer and to communicate effectively with you. This includes:
  • Sending service messages and newsletters,
  • Providing updates, offers, and promotions,
  • Responding to your queries or requests,
  • Maintaining and improving our services,
  • Generating statistical information for internal analysis.
We collect data both when you provide it directly and automatically via our website. This may include your name, address, email, and contact number.
Additionally, some data is automatically collected when you use our website, such as IP addresses and user account information.
  • Your Internet Protocol (“IP”) address;
  • User and account names and related data.
Non-personal data, which doesn’t identify you personally, is also collected to enhance our services. This may include information about device usage, browsing history, and internet service provider details.

Additionally, we use cookies to improve functionality and personalisation on our website, though you may adjust your browser settings to decline them.

Data Sharing

We share your data only as necessary to fulfil your requests or under legal obligations. Our database is strictly internal and not accessible externally, except under specific conditions:
  • If requested by you or required by service provision
  • If compelled by law or necessary to comply with legal proceedings
  • Requested by you, we may share your data with our Approved Installers
If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. If we are involved in a merger, acquisition or asset sale, we will abide by this Privacy Policy, and any affected users will be informed if we transfer any personal data to a third party or if personal data becomes subject to a different privacy policy as a result.

Your Rights Over Your Data

You have the right to inquire about the personal data we hold, request updates or corrections, and opt-out of certain data uses. We are committed to protecting your data and will promptly inform you of any breaches.

For questions or to exercise your data rights, please contact us directly.

Recent Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be indicated and communicated, especially if they significantly affect your rights or the usage of your personal data.