FREQUENTLY ASKED QUESTIONS

Navigating through our website can sometimes feel overwhelming, especially with technical information. That’s why we’ve curated a list of Frequently Asked Questions to help you better understand how to make the most of our services. Whether you’re new to EWI Pro or seeking clarification on certain aspects, our FAQ section aims to provide clear guidance and support for your journey.

External wall insulation & OUR PRODUCTS

External Wall Insulation (EWI) is a system applied to the exterior walls of buildings to improve thermal performance and energy efficiency. It involves the installation of insulation materials, followed by rendering and finishing layers. EWI helps reduce heat loss, lower energy bills, and enhance the aesthetics of buildings.
EWI is suitable for various types of properties, including residential homes, commercial buildings, and public facilities. Whether you have a new construction project or are looking to upgrade the insulation of an existing building, EWI can provide significant benefits in terms of energy savings and comfort.
EWI Pro provides a variety of renders and finishes to suit different aesthetic preferences and performance requirements. Options include acrylic renders, silicone renders, mineral renders, and textured finishes. These finishes not only enhance the appearance of buildings but also provide protection against weathering and UV damage.
Yes, all EWI Pro products are designed and tested to meet or exceed relevant building regulations and standards. Our products undergo rigorous testing to ensure compliance with thermal performance requirements, fire safety regulations, and durability standards. We provide documentation and certification to demonstrate compliance with regulatory requirements.
Yes, EWI Pro is committed to sustainability and offers insulation products that are environmentally friendly. Our insulation materials are manufactured using sustainable processes and may contain recycled content. Additionally, our systems help improve the energy efficiency of buildings, reducing carbon emissions and environmental impact.
EWI Pro offers a comprehensive range of high-quality insulation products, renders, and finishing systems designed to deliver superior performance and durability. Our products undergo rigorous testing to ensure compliance with industry standards and regulations. By choosing EWI Pro, you can trust that you are investing in reliable and effective solutions for your insulation needs.
Yes, EWI Pro offers bespoke solutions tailored to meet the specific requirements of individual projects. Our team of experts can work closely with architects, contractors, and developers to develop customised insulation systems and finishes that address unique challenges and specifications.
Our products are available for purchase through our officials stockists which can be found here.

Please contact each respective branch ahead of time to ensure that the required products are in stock.
Our website features a dedicated section for technical documentation, including product datasheets, installation guides, and specification documents. These resources are available for download and provide valuable information to architects, contractors, and building professionals involved in EWI projects. Find all of our documents here.
To find an EWI Pro-approved installer, please fill in the request form here, and we’ll be in touch as soon as possible.

All of our installers have undertaken our BBA-approved training courses designed to provide guidance and expertise on all our materials and installation methods. As always, quality is at the heart of what we do here at EWI Pro, so you can trust that you’re receiving the best results from our approved installers.

OUR SERVICES

Our Technical Team is available to assist you with a range of matters, including specifications, technical drawings, project issues, and information about our products and system build-ups. You can reach out to them via email at [email protected] or by calling 08001337072.
We offer support and guidance for writing project specifications, including assistance with product selection, system design, and compliance with building regulations. Our technical team can work closely with you to develop comprehensive specifications that meet your project’s requirements.
To request on-site support for your project, simply fill out the contact form on our website or reach out to our support team directly. We will work with you to schedule a visit and determine the specific support needs for your project.
Yes, we provide on-site support services nationwide. Regardless of your location, our team can travel to your site to provide the assistance you need. We’re committed to ensuring that our customers receive the support they require, wherever they are located.
To find an EWI Pro-approved installer, please fill in the request form here, and we’ll be in touch as soon as possible.

All of our installers have undertaken our BBA-approved training courses designed to provide guidance and expertise on all our materials and installation methods. As always, quality is at the heart of what we do here at EWI Pro, so you can trust that you’re receiving the best results from our approved installers.
To become an approved installer, simply complete the application form here. We evaluate applicants based on their experience, training, and availability to determine suitability for projects. Once your application is submitted, we will review it promptly and contact you with further steps as soon as possible.
Yes, we have up-to-date documents that cover the main funding routes available for External Wall Insulation (EWI) projects at the current time. These documents provide valuable information on accessing funding to support EWI initiatives.
Our system build-ups demonstrate how our products collaborate to create high-performance systems suitable for a wide range of construction substrates. These resources enable you to identify the most suitable system for your project.

The Training Academy

The EWI Pro Training Academy is a leading institution dedicated to providing professional training in External Wall Insulation (EWI) systems. We offer comprehensive courses designed to equip individuals with the knowledge and skills needed to excel in the field of energy-efficient building solutions.
Our training programmes cater to a wide range of professionals, including contractors, installers, architects, engineers, building surveyors, and even homeowners.

Whether you are new to the industry or seeking to enhance your expertise, our courses are tailored to meet your needs.
We offer a variety of courses covering different aspects of External Wall Insulation, including product application techniques, system design, project management, and regulatory compliance. Our courses range from introductory workshops to advanced certification programmes.

You can view all of our courses here.
There are several avenues available for your application. You can apply directly on the website here, or alternatively, contact our Training Team on [email protected] or 07833345140, they’ll be happy to advise you on the process and help you with the application.
Yes, our courses are accredited by industry-leading bodies and organisations, ensuring that our training meets the highest standards of quality and professionalism. Upon successful completion of a course, participants receive a recognised certification.
By attending our courses, participants gain valuable insights into the latest industry trends, best practices, and innovative technologies in the field of External Wall Insulation. Our training equips individuals with the skills and knowledge needed to excel in their careers and contribute to sustainable building practices.
Absolutely! We understand that every organisation has unique training needs. That’s why we offer bespoke training solutions tailored to the specific requirements of companies and organisations. Get in touch with our team to discuss your training needs, and we’ll work with you to develop a customised programme.
We are committed to providing ongoing support to our course participants even after they have completed their training. Whether you have questions about course materials, need assistance with a project, or are seeking career advice, our team is here to help. We also offer networking opportunities to connect with industry professionals.
We have three state-of-the-art training academies, located in Aylesbury, Birmingham, and Bradford. The addresses can be found on our Training Academy page, here.
Full-day courses will comprise of an in-depth theoretical presentation followed by hands-on practical training using a range of products.

Half day courses will comprise of a short presentation followed by practical training.
Full-day courses are £125.00 per person.

Half day courses are £85.00 per person.
No, you won’t need to bring anything to the training sessions. All tools and equipment required for the course will be provided for your use during the training. Additionally, these tools and equipment are available for purchase upon completion of the course.

Other questions

At EWI Pro, we adhere to a quality system aimed at meeting the standards of ISO 9001:2015 (or any equivalent standard). This policy guides us in achieving our objectives, monitoring progress, and ensuring customer satisfaction. To maintain high-quality service, all employees undergo training to understand the importance of quality in customer satisfaction.
At EWI Pro, we operate an environmental system aligned with the requirements of ISO 14001:2015 (or any equivalent standard). This policy guides us in meeting our objectives while considering the environmental impact of our operations. Through regular reviews by management and internal/external audits, we ensure our environmental practices remain effective and appropriate for our business.
EWI Pro is committed to sustainability, and we regularly publish sustainability reports to document our environmental initiatives, achievements, and progress towards our sustainability goals. You can find our latest sustainability report on our Sustainability page.
Absolutely! We attend trade shows across the UK, including events like London Build and the Homebuilding & Renovating Shows. Keep an eye on our social media channels to find out where we’ll be next. Our Business Development Team will be there to offer advice, educate, and provide you with all the information you need about our products and systems.
The Materials Calculator, created by EWI Pro, is a user-friendly tool designed to help customers estimate the materials needed for their house projects. By inputting project specifics such as insulation type and area size, users can receive a personalised quote that includes basecoats, adhesives, insulation boards, renders, and paints. The final quote is sent via email for your convenience.
An Approved Installer is someone who has successfully completed one of our training modules, meeting our standards. They are issued with an Approved Installer Card, either as part of a company or as an individual trader. With this card, they can apply for material and labour warranties through the EWI Pro Installers Portal.

Approved Installers join our nationwide network of professionals.
A Recommended Installer is a skilled tradesperson whose work has been assessed and endorsed by our Training Team for accreditation and inclusion in our network. To gain this status, they must submit three completed projects for review. For further inquiries on this matter, please contact us.
EWI Pro has been honoured with several awards, recognising our excellence in the field of External Wall Insulation (EWI) systems. For a comprehensive list of awards and accolades, please visit our Awards page.
EWI Pro is pleased to hold three BBA Certificates for three of our highly sought-after systems. The Mineral Wool system is encompassed by Agrément Certificate 18/5503, with our EPS system falling under the same Agrément Certificate. Our innovative ‘EWI Pro Render Systems Applied To Knauf Aquapanel Exterior Cement Board’ is endorsed by Agrément Certificate 22/6324.
To join the team at EWI Pro, please visit our Careers page on our website, where you can find information about current job openings and opportunities. We are always looking for talented individuals who are passionate about energy-efficient building solutions to join our team.

Still have questions? Don’t worry, we’re here to help.

Our team is ready to assist you further and provide any additional information you may need.