Technical Support
FIND an EWI PRO-approved installer
Finding the right installer for your external wall insulation can be challenging – so we make it simple.
EWI Pro maintains an extensive UK‑wide directory of skilled, vetted installers and connects you with the most suitable professional for your project. Every Approved Installer has completed our state‑of‑the‑art training courses, ensuring they’re equipped with the latest knowledge of our materials and installation methods. Quality is at the heart of what we do, so you can trust you’re getting the best results from an EWI Pro Approved Installer.
EWI Pro maintains an extensive UK‑wide directory of skilled, vetted installers and connects you with the most suitable professional for your project. Every Approved Installer has completed our state‑of‑the‑art training courses, ensuring they’re equipped with the latest knowledge of our materials and installation methods. Quality is at the heart of what we do, so you can trust you’re getting the best results from an EWI Pro Approved Installer.
Fill in the request form below and our team will be in touch as soon as possible with your recommended matches.
Prefer to speak to someone?Call our team on 0800 133 7072 and we’ll take the details over the phone.
How it works
Tell us about your project
Complete the short form here.
We match you with local experts
Our team reviews your brief and recommends up to three EWI Pro Approved Installers in your area – selected for your substrate, finish and project complexity.
Site visit & quotations
Your shortlisted installers arrange a survey, confirm the scope and provide like‑for‑like quotes.
Installation & sign‑off
Once you select an installer, they’ll deliver the works to specification. You’ll receive the relevant documentation from your installer upon completion.
No fees, no obligation: the matching service is free and you’re not tied to any one installer.
Why choose EWI Pro & our Approved Installers
Trained by EWI Pro
Approved Installers complete our state‑of‑the‑art training, with refreshers as products evolve.
Vetted network across the UK
We review workmanship standards, documentation and customer feedback before and during membership.
Technical support & handover
Our technical team advises on details and thermal performance, with a clear handover on completion.
Complete, tested build‑ups
From adhesive to finish, our systems are specified as a whole so components work together.
Proven performance
Systems are independently tested and designed for long‑term durability, thermal comfort and weather resistance.
Beautiful finishes
Silicone and other decorative renders offer lasting colour, texture and weather protection, enhancing your facade.
Looking for guidance on the best system for your property? We can help you compare options during the matching process.
What to Expect from Installer Quotes
Once we’ve matched you with trusted installers from our vetted network, each installer will provide their own quote for your project. While pricing may vary, all professional EWI quotes should include key information to help you compare on a like-for-like basis – not just on cost.
System build-up details
Type and thickness of insulation, basecoat, mesh, primer and final render.
Thermal target (U-value)
Any relevant design assumptions and performance goals.
Preparation and making good
Work on trims, beads, sills, vents or pipework adjustments.
Programme and access
Scaffolding, waste management or access requirements.
Warranties and documentation
Manufacturer-backed warranty and handover paperwork.
Payment stages
Deposit, staged payments and any provisional sums.
Tip for comparing quotes
When reviewing quotes, make sure they cover the same:
We encourage you to compare like-for-like on quality and specification, not just price. If anything’s missing or unclear, our technical team is on hand to talk you through it.
Frequently Asked Questions
How long does matching take?
Do you cover my area?
Do you offer site surveys?
What warranties are available?
Can you help me choose insulation and finish?
Terms & Conditions – Use of EWI Pro Approved Installers
EWI Pro Insulation Systems Ltd
Thank you for choosing EWI Pro products and for considering one of our Approved Installers for your project. We are proud to provide industry-leading external wall insulation systems and support a network of trained installers who have completed our product training.
Please read the following Terms and Conditions carefully, as they outline the scope and limitations of the EWI Pro Approved Installer scheme.
1. Nature of the Approved Installer Scheme
1.1. EWI Pro operates an Approved Installer scheme to help connect homeowners and contractors with installers who have successfully completed our training and demonstrated an understanding of our systems and specifications.
1.2. While we provide guidance and training to installers, EWI Pro is not a party to any contract between you (the customer) and the Approved Installer.
2. Installer Independence & Your Contract
2.1. All Approved Installers are independent businesses or sole traders. They are not employed by, agents of, or acting on behalf of EWI Pro.
2.2. Any contractual agreement for works – including pricing, timescales, workmanship warranties, and payment terms – is solely between you and the installer.
2.3. EWI Pro does not take responsibility for:
Please read the following Terms and Conditions carefully, as they outline the scope and limitations of the EWI Pro Approved Installer scheme.
1. Nature of the Approved Installer Scheme
1.1. EWI Pro operates an Approved Installer scheme to help connect homeowners and contractors with installers who have successfully completed our training and demonstrated an understanding of our systems and specifications.
1.2. While we provide guidance and training to installers, EWI Pro is not a party to any contract between you (the customer) and the Approved Installer.
2. Installer Independence & Your Contract
2.1. All Approved Installers are independent businesses or sole traders. They are not employed by, agents of, or acting on behalf of EWI Pro.
2.2. Any contractual agreement for works – including pricing, timescales, workmanship warranties, and payment terms – is solely between you and the installer.
2.3. EWI Pro does not take responsibility for:
3. EWI Pro Product Warranties
3.1. EWI Pro product warranties cover the materials used in your system, provided they are installed in accordance with our specifications and by a competent installer.
3.2. The workmanship warranty is separate and must be provided by the installer. EWI Pro does not guarantee labour or installation services.
3.3. To qualify for a system warranty, the installer must:
3.1. EWI Pro product warranties cover the materials used in your system, provided they are installed in accordance with our specifications and by a competent installer.
3.2. The workmanship warranty is separate and must be provided by the installer. EWI Pro does not guarantee labour or installation services.
3.3. To qualify for a system warranty, the installer must:
3.4. Failure by the installer to follow these steps may affect your eligibility for a system warranty.
4. Use of Our Recommendation Service
4.1. When requested, EWI Pro may recommend one or more Approved Installers in your area. These recommendations are made in good faith based on:
4. Use of Our Recommendation Service
4.1. When requested, EWI Pro may recommend one or more Approved Installers in your area. These recommendations are made in good faith based on:
4.2. However, EWI Pro does not guarantee availability, pricing, or quality of service from any individual installer.
4.3. We recommend customers carry out their own due diligence, including:
4.3. We recommend customers carry out their own due diligence, including:
5. Complaints and Disputes
5.1. If you experience issues with an installation carried out by an Approved Installer, you must raise them directly with the installer in the first instance.
5.2. EWI Pro does not mediate or intervene in contractual disputes between installers and customers.
5.3. If we receive repeated complaints about a particular installer, we reserve the right to remove them from our Approved Installer list, but we are not responsible for rectifying any work or issuing compensation.
6. Limitation of Liability
6.1. EWI Pro’s liability is limited strictly to the supply and performance of our products, subject to our standard product warranty terms.
6.2. We accept no liability for installation work, loss of earnings, damage to property, or additional costs incurred as a result of any work carried out by an Approved Installer.
5.1. If you experience issues with an installation carried out by an Approved Installer, you must raise them directly with the installer in the first instance.
5.2. EWI Pro does not mediate or intervene in contractual disputes between installers and customers.
5.3. If we receive repeated complaints about a particular installer, we reserve the right to remove them from our Approved Installer list, but we are not responsible for rectifying any work or issuing compensation.
6. Limitation of Liability
6.1. EWI Pro’s liability is limited strictly to the supply and performance of our products, subject to our standard product warranty terms.
6.2. We accept no liability for installation work, loss of earnings, damage to property, or additional costs incurred as a result of any work carried out by an Approved Installer.
