Technical Support
FIND an EWI PRO-approved installer
Finding the right installer for your external wall insulation can be challenging, but EWI Pro is here to simplify the process for you. With an extensive directory of skilled installers across the UK, we’re committed to connecting you with the most suitable professional for your project. Our team at EWI Pro ensures that each installer is well-equipped with the knowledge and skills needed, thanks to our BBA-approved training courses. Let us help you find the ideal installer to achieve the highest quality results for your insulation needs.
To find an EWI Pro-approved installer, please fill in the request form below, and we’ll be in touch as soon as possible. All of our installer have undertaken our BBA-approved training courses designed to provide guidance and expertise on all our materials and installation methods. As always, quality is at the heart of what we do here at EWI Pro, so you can trust that you’re receiving the best results from our approved installer.
To find an EWI Pro-approved installer, please fill in the request form below, and we’ll be in touch as soon as possible. All of our installer have undertaken our BBA-approved training courses designed to provide guidance and expertise on all our materials and installation methods. As always, quality is at the heart of what we do here at EWI Pro, so you can trust that you’re receiving the best results from our approved installer.
Fill in our installer request form
Wait for one of our experts to get in touch for a chat about your unique requirements
We’ll provide you with a bespoke specification and installation details for your project
We will recommend an EWI Pro-approved installer
Send us your feedback to info@ewipro.com
Terms & Conditions – Use of EWI Pro Approved Installers
EWI Pro Insulation Systems Ltd
Thank you for choosing EWI Pro products and for considering one of our Approved Installers for your project. We are proud to provide industry-leading external wall insulation systems and support a network of trained installers who have completed our product training.
Please read the following Terms and Conditions carefully, as they outline the scope and limitations of the EWI Pro Approved Installer scheme.
1. Nature of the Approved Installer Scheme
1.1. EWI Pro operates an Approved Installer scheme to help connect homeowners and contractors with installers who have successfully completed our training and demonstrated an understanding of our systems and specifications.
1.2. While we provide guidance and training to installers, EWI Pro is not a party to any contract between you (the customer) and the Approved Installer.
2. Installer Independence & Your Contract
2.1. All Approved Installers are independent businesses or sole traders. They are not employed by, agents of, or acting on behalf of EWI Pro.
2.2. Any contractual agreement for works – including pricing, timescales, workmanship warranties, and payment terms – is solely between you and the installer.
2.3. EWI Pro does not take responsibility for:
Please read the following Terms and Conditions carefully, as they outline the scope and limitations of the EWI Pro Approved Installer scheme.
1. Nature of the Approved Installer Scheme
1.1. EWI Pro operates an Approved Installer scheme to help connect homeowners and contractors with installers who have successfully completed our training and demonstrated an understanding of our systems and specifications.
1.2. While we provide guidance and training to installers, EWI Pro is not a party to any contract between you (the customer) and the Approved Installer.
2. Installer Independence & Your Contract
2.1. All Approved Installers are independent businesses or sole traders. They are not employed by, agents of, or acting on behalf of EWI Pro.
2.2. Any contractual agreement for works – including pricing, timescales, workmanship warranties, and payment terms – is solely between you and the installer.
2.3. EWI Pro does not take responsibility for:
3. EWI Pro Product Warranties
3.1. EWI Pro product warranties cover the materials used in your system, provided they are installed in accordance with our specifications and by a competent installer.
3.2. The workmanship warranty is separate and must be provided by the installer. EWI Pro does not guarantee labour or installation services.
3.3. To qualify for a system warranty, the installer must:
3.1. EWI Pro product warranties cover the materials used in your system, provided they are installed in accordance with our specifications and by a competent installer.
3.2. The workmanship warranty is separate and must be provided by the installer. EWI Pro does not guarantee labour or installation services.
3.3. To qualify for a system warranty, the installer must:
3.4. Failure by the installer to follow these steps may affect your eligibility for a system warranty.
4. Use of Our Recommendation Service
4.1. When requested, EWI Pro may recommend one or more Approved Installers in your area. These recommendations are made in good faith based on:
4. Use of Our Recommendation Service
4.1. When requested, EWI Pro may recommend one or more Approved Installers in your area. These recommendations are made in good faith based on:
4.2. However, EWI Pro does not guarantee availability, pricing, or quality of service from any individual installer.
4.3. We recommend customers carry out their own due diligence, including:
4.3. We recommend customers carry out their own due diligence, including:
5. Complaints and Disputes
5.1. If you experience issues with an installation carried out by an Approved Installer, you must raise them directly with the installer in the first instance.
5.2. EWI Pro does not mediate or intervene in contractual disputes between installers and customers.
5.3. If we receive repeated complaints about a particular installer, we reserve the right to remove them from our Approved Installer list, but we are not responsible for rectifying any work or issuing compensation.
6. Limitation of Liability
6.1. EWI Pro’s liability is limited strictly to the supply and performance of our products, subject to our standard product warranty terms.
6.2. We accept no liability for installation work, loss of earnings, damage to property, or additional costs incurred as a result of any work carried out by an Approved Installer.
5.1. If you experience issues with an installation carried out by an Approved Installer, you must raise them directly with the installer in the first instance.
5.2. EWI Pro does not mediate or intervene in contractual disputes between installers and customers.
5.3. If we receive repeated complaints about a particular installer, we reserve the right to remove them from our Approved Installer list, but we are not responsible for rectifying any work or issuing compensation.
6. Limitation of Liability
6.1. EWI Pro’s liability is limited strictly to the supply and performance of our products, subject to our standard product warranty terms.
6.2. We accept no liability for installation work, loss of earnings, damage to property, or additional costs incurred as a result of any work carried out by an Approved Installer.
